3DG Wireless General FAQ
Do I need a phone line?
No, since the connection to your location is wireless, there are no phone lines required.
No, since the connection to your location is wireless, there are no phone lines required.
What is required to get on-line with 3DG Wireless?
To get on-line you would first call 3DG Wireless or check online to see if service is available in your area yet. You would then schedule an appointment to have an antenna put on your house and set up your computer so that you will be able to access the Internet.
To get on-line you would first call 3DG Wireless or check online to see if service is available in your area yet. You would then schedule an appointment to have an antenna put on your house and set up your computer so that you will be able to access the Internet.
How much does 3DG Wireless internet cost?
Please click here for more information regarding our service plans.
Please click here for more information regarding our service plans.
How fast is 3DG Wireless internet?
Please click here for more information regarding our service plan speeds.
Please click here for more information regarding our service plan speeds.
Will I be able to keep my old dial up account?
Yes, dialup accounts can coexist with 3DG Wireless service, but both services cannot be used simultaneously to connect to the Internet.
Yes, dialup accounts can coexist with 3DG Wireless service, but both services cannot be used simultaneously to connect to the Internet.
I do a lot of business from my own web site, can I keep it?
Absolutely. Using our service does not affect your own personal domain. We do not provide domain hosting. You can also have your domain email set up to forward into your 3DG Wireless email.
Absolutely. Using our service does not affect your own personal domain. We do not provide domain hosting. You can also have your domain email set up to forward into your 3DG Wireless email.
Why do I need an Ethernet card?
You need an Ethernet (network) card for any high-speed connection.
You need an Ethernet (network) card for any high-speed connection.
How do I know if I have an Ethernet card?
Look on the back of your CPU. There will be a jack, shaped like a phone plug-in, but it will be a bit wider than a phone jack. Look for this symbol next to your Ethernet jack: ↔
Look on the back of your CPU. There will be a jack, shaped like a phone plug-in, but it will be a bit wider than a phone jack. Look for this symbol next to your Ethernet jack: ↔
Do I need a hub?
If you are connecting multiple computers, a hub (or switch) will be needed to split the connection between the computers.
If you are connecting multiple computers, a hub (or switch) will be needed to split the connection between the computers.
Is there a cancellation fee if I have scheduled installation at my location and I need to cancel/reschedule my installation?
There is no cancellation fee if you notify us 24 hours before your scheduled installation. Plese call customer service and speak with a customer service professional, or if you are calling outside of normal business hours, please leave a voicemail message. If you fail to provide us with 24 hours notice a $25.00 rescheduling fee will be invoiced to you.
There is no cancellation fee if you notify us 24 hours before your scheduled installation. Plese call customer service and speak with a customer service professional, or if you are calling outside of normal business hours, please leave a voicemail message. If you fail to provide us with 24 hours notice a $25.00 rescheduling fee will be invoiced to you.
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