3DG Wireless General FAQ
(Please refer to Pages 7-10 of the 3DG Quick Start User's Guide. To download our full user's guide, please click here.)
What is your Refer-a-Friend Program?
Are you happy with your 3DG Wireless Broadband Service? Tell your friends and family! If your friends and/or family members sign up, you will both receive a free month of service after the friend and/or family member has been signed up with us for 6 months. Just have your friends and/or family member mention your name or email address when they subscribe.
How fast is 3DG Wireless internet?
PLAN
BASIC
ENHANCED
BUSINESS
BUSINESS SYMMETRICAL
DEDICATED SERVICES
DEDICATED SERVICES
DOWNLOAD
UP TO
UP TO
512K
1200K
1200k
3M
UPLOAD
UP TO
UP TO
300K
400K
650K
3M
STATIC IP
Optional
Optional
Included
Included
WEB HOSTING
Optional
Optional
Included
Included
WEB MAIL
ACCESS
ACCESS
Yes
Yes
Yes
Yes
EMAIL
STORAGE
STORAGE
5MB
15MB
50MB
Hosted
EMAIL
ACCOUNTS
ACCOUNTS
2
5
10+
Hosted
Do you keep my email password(s) on file?
We do not keep your password(s) on file, so please do not lose this information.
We do not keep your password(s) on file, so please do not lose this information.
Can I still use my old email account with the new internet service?
If you have not cancelled your other service, then it should still be available for use with your default mail program. 3GD Wireless does not alter your old email account and you would have to check with your old mail service provider for further information about that account.
If you have not cancelled your other service, then it should still be available for use with your default mail program. 3GD Wireless does not alter your old email account and you would have to check with your old mail service provider for further information about that account.
What should I do if I experience any issues with my email account(s)?
Before calling Tech Support, please verify the following:
Before calling Tech Support, please verify the following:
Ensure that your full address (i.e. jondoe@3dgathome.com) is entered as the username.
That your password is entered correctly, and that everything has been entered in lowercase letters.
If you need help with setting up your email account(s), please click here, or reference the Configure Email section of the 3DG Quick Start booklet (availabel for download by clicking here). You can also contact Tech Support at 519-326-8669 ext. 218 for any technical problems with your email account(s).
Can I Set Up A Home Network Through My Internet Connection?
Yes. The router supplied to you allows you to connect a minimum of 4 computers to you connection.
Yes. The router supplied to you allows you to connect a minimum of 4 computers to you connection.
Can 3DG Wireless provide me with a static IP address?
Yes, we can provide you with a static IP address for an additional $5.00 monthly charge on top of your existing plan.
Yes, we can provide you with a static IP address for an additional $5.00 monthly charge on top of your existing plan.
Is 3DG Wireless internet secure?
We use State-of-the-Art Motorola Canopy equipment, the same equipment used by many security conscious networks, including the U.S. Government.
We use State-of-the-Art Motorola Canopy equipment, the same equipment used by many security conscious networks, including the U.S. Government.
What could impact my wireless signal strength?
Tree coverage or other obstructions blocking your line of sight.
In some rare occurrences, signal strength may be affected by weather conditions.
Radio signal frequency.
A defective or misconfigured router.
What do I do if I want to move my computer to another location after my network has been installed?
A D-link wireless router can reach a signal up to approximately 300 feet. If a cable connection is used, unplug your Ethernet cable from your computer and/or router. Once your computer is re-located, plug the Ethernet cable back into one of the available LAN ports on the router and the other end plug into the network card in your computer. (Please refer to pgs. 3 & 4 of the 3DG Quick Start Guide availabel for download here.
A D-link wireless router can reach a signal up to approximately 300 feet. If a cable connection is used, unplug your Ethernet cable from your computer and/or router. Once your computer is re-located, plug the Ethernet cable back into one of the available LAN ports on the router and the other end plug into the network card in your computer. (Please refer to pgs. 3 & 4 of the 3DG Quick Start Guide availabel for download here.
Does my internet have any bandwidth restrictions?
Currently, we do not restrict our customers bandwidth. This may be subject to change. User accounts are allowed to transfer 5GB of traffic monthly. Additional charges may apply for excess usage.
Currently, we do not restrict our customers bandwidth. This may be subject to change. User accounts are allowed to transfer 5GB of traffic monthly. Additional charges may apply for excess usage.
Who should I call if I have any questions or problems?
If you experience any problems with your service, please call Tech Support at 519-326-8669 ext. 218. We have local tech support available 5 days a week to serve you.
If you experience any problems with your service, please call Tech Support at 519-326-8669 ext. 218. We have local tech support available 5 days a week to serve you.
What is your Refer-a-Friend Program?
Are you happy with your 3DG Wireless Broadband Service? Tell your friends and family! If your friends and/or family members sign up, you will both receive a free month of service after the friend and/or family member has been signed up with us for 6 months. Just have your friends and/or family member mention your name or email address when they subscribe.
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